FREQUENTLY ASKED QUESTIONS

 

As we want to build community around our Brand , we wouldn’t charge you for modifying the order if the modification done before fulfilling the shipment . If the modification required after shipping the order then please write us an email and we will figure together a solution .

Shipping address can not be changed if your order already shipped ,

currently same day delivery not available , since we do inspect quality and sizes for every Ring before shipping it .

Once you have placed an order, you will receive an email confirmation listing all the relevant details of the transaction. Please make sure to check your spam folder as well.

 

We accept online payments through most secured and military-grade encrypted payment platforms like Stripe payments, apple pay, Google pay and PayPal. Plus, the entire MASAVY website is SSL Encrypted, so all your information, including the credit card details are absolutely safe.

you need to check with your bank and mostly they will help you. also if there is no enough credit or you reach the spent limit in your card your payment will get rejected.

MASAVY offers hassle-free Exchanges & Returns. Please read more about it on our RETURN  & Exchange Policy.

We insist every customer to get the right measurement by providing easy way in each product page, you can modify the size in any local jewelry store , if they can not do it for you please do write us and we will do our best to satisfy you .

Return Shipping Cost will be curried by Masavy in case the return/exchange reason was manufacturing defect .other than that customer has to pay for the returns and once the returns are received we will send you the exchanges.

Still have a question?

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